Term and Conditions

Welcome to The Essence Vault (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website theessencevaultshop.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1.1 Eligibility

To use our website and make purchases, you must:

• Be at least 18 years of age
• Have legal capacity to enter into binding contracts
• Reside in a country we ship to (excluding certain Asian countries and remote regions)

1.2 User Responsibilities

You agree to:

• Provide accurate account and payment information
• Not use our site for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Not interfere with the proper working of our website

2.1 Product Descriptions

We take pride in our premium fragrances and home scents including:

• Beard oils and men’s aftershaves
• Women’s perfumes
• Home fragrance products (candles, reed diffusers, wax melts)
• Unisex fragrances

We make every effort to display product colors and details accurately, but slight variations may occur.

2.2 Health & Safety

Our personal care products are for external use only. Discontinue use if irritation occurs. Keep all products away from children and flames.

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders at our discretion.

3.2 Pricing

All prices are in USD. We may change prices without notice, but changes won’t affect confirmed orders.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the full amount to your selected payment method.

3.4 Order Confirmation

You’ll receive an email confirmation once your order is placed. This constitutes our acceptance of your order.

4.1 Processing Time

Orders are processed within 1-2 business days.

4.2 Shipping Options

• Standard Shipping ($12.95): Via DHL/FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after dispatch

4.3 Delivery Areas

We ship worldwide except certain Asian countries and remote regions. Delivery times may vary based on location and customs.

4.4 Risk of Loss

Title and risk of loss pass to you upon delivery to the carrier.

5.1 Return Policy

You may return unopened items in original packaging within 15 days of delivery. Non-returnable items include opened:

• Beard oils
• Men’s aftershaves
• Women’s perfumes

5.2 Return Process

Email [email protected] with:

• Order number
• Product details
• Reason for return

We’ll provide return instructions. Customers bear return shipping costs unless the return is our error.

5.3 Refunds

Approved refunds are issued within 7-10 business days after we receive your return. Original shipping fees are non-refundable.

All content on our site (logos, text, images) is our property or licensed to us and protected by intellectual property laws. You may not use our content without express written permission.

To the fullest extent permitted by law, The Essence Vault shall not be liable for any indirect, incidental, or consequential damages arising from your use of our site or products.

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

These terms are governed by the laws of Pennsylvania, USA. Any disputes shall be resolved in the courts of Philadelphia.

For questions about these terms, contact us at:

The Essence Vault
906 Columbia Road
Philadelphia, PA 19146 USA
Email: [email protected]