At The Essence Vault, we’re committed to delivering our premium fragrances and home scents with the same care and sophistication that goes into crafting them. Whether you’re awaiting your first order or considering a return, we’ve designed our policies to ensure your experience remains as refined as our products.

Shipping Information

Order Processing

We carefully prepare each order with attention to detail. Please allow 1-2 business days for order processing before your package ships.

Shipping Methods & Delivery Times

We offer two shipping options to suit your needs:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping: Available on orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch

Please Note: We currently ship worldwide with the exception of certain Asian countries and remote regions. Delivery times may vary slightly depending on your location and customs processing.

Returns & Exchanges

While we hope you’ll love every Essence Vault product as much as we do, we understand that sometimes a return or exchange may be necessary. Our policy is designed to be straightforward while maintaining the integrity of our luxury products.

Eligibility Requirements

To qualify for a return or exchange, your item must:

  • Be in its original, unopened condition with all seals intact
  • Include the original packaging and any accessories
  • Be requested within 15 days of delivery (verified by tracking)

Non-Returnable Items

For health and safety reasons, we cannot accept returns or exchanges on the following opened personal care products:

  • Beard Oils
  • Men’s Aftershaves
  • Women’s Perfumes

These items may only be returned if they arrive damaged or defective, and are still in their original sealed condition.

Return Process

Step 1: Initiate Your Return

Email our customer care team at [email protected] with:

  • Subject: “Return Request – Order #[Your Order Number]”
  • Product name and quantity
  • Reason for return
  • Confirmation that items are unopened in original packaging

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions. Clearly mark this number on your return package.

Step 3: Ship Your Return

Securely pack your item in its original packaging and ship to:

The Essence Vault Returns
906 Columbia Road
Philadelphia, PA 19146
USA

Note: Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service.

Step 4: Processing Your Return

Once received, our quality team will inspect your return within 3-5 business days. You’ll receive email notification once processed.

Refund Information

Approved refunds will be issued to your original payment method within 7-10 business days after we receive and process your return.

  • Original shipping fees are non-refundable
  • Refund timing may vary by financial institution
  • PayPal payments will be credited back to your PayPal account

Exchange Process

To exchange an item:

  1. Follow the standard return process
  2. Clearly state your desired exchange item in your request
  3. Once approved, we’ll ship your new item
  4. Any price differences will be adjusted accordingly

Exchanges are subject to availability. If your requested item is out of stock, we’ll contact you about alternatives or issue a refund.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the product and packaging. We’ll arrange a replacement or refund at no additional cost.

Our Commitment to You

At The Essence Vault, we stand behind the quality of our premium fragrances and home scents. Our Philadelphia-based customer care team is dedicated to ensuring your fragrance journey is nothing short of exceptional. Should you have any questions about our shipping or returns policy, please don’t hesitate to contact us.