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At The Essence Vault, we believe your fragrance journey should be as seamless and secure as the payment options we offer. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit theessencevaultshop.com or purchase our premium fragrances.

1. Information We Collect

To provide our discerning customers with exceptional service, we collect:

  • Personal Details: Name, email, shipping/billing addresses when you create an account or place an order for our luxury fragrances
  • Payment Information: Credit card details processed securely through our payment gateways (we never store full card numbers)
  • Purchase History: Records of your fragrance selections from our men’s aftershaves, women’s perfumes, or home collection items
  • Technical Data: IP address, browser type, and device information to enhance your shopping experience
  • Preferences: Your scent preferences and wishlist items to personalize future recommendations

2. How We Use Your Information

Your data helps us curate a more refined shopping experience:

  • Process orders for our beard oils, candles, and fragrance collections
  • Provide customer support for our global clientele (excluding certain Asian and remote regions)
  • Send carefully selected communications about new seasonal releases or bestsellers
  • Improve our website functionality and product offerings
  • Prevent fraud and ensure transaction security
  • Comply with legal obligations

3. Data Sharing & Disclosure

We treat your information with the same discretion we apply to our premium fragrances:

  • Service Providers: Trusted partners who assist with payment processing (Visa, MasterCard, PayPal, JCB), shipping, and marketing
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with any merger or sale of company assets

We never sell your personal information to third parties.

4. Data Storage & Security

Your information is protected with the same care we devote to crafting our scents:

  • All transactions secured with 256-bit SSL encryption
  • Payment details are never stored on our servers
  • Regular security audits and monitoring systems
  • Data stored on secure servers with limited access

5. Your Rights

As a valued customer, you have the right to:

  • Access, update, or delete your personal information
  • Opt-out of marketing communications
  • Request a copy of your data
  • Restrict or object to certain processing
  • Lodge complaints with regulatory authorities

To exercise these rights, please contact us at [email protected].

6. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience:

  • Essential Cookies: For core functions like shopping cart and checkout
  • Analytics Cookies: To understand how customers navigate our fragrance collections
  • Preference Cookies: To remember your scent preferences and account details
  • Marketing Cookies: For showing relevant ads for our unisex or gender-specific fragrances

You can manage cookie preferences through your browser settings.

7. International Transfers

As we serve customers worldwide (excluding certain regions), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

8. Policy Updates

We may update this policy periodically to reflect changes in our practices. Significant changes will be communicated to our customers through our website or email.

9. Contact Us

For privacy-related inquiries, please contact our Philadelphia-based team:

The Essence Vault
906 Columbia Road
Philadelphia, US 19146
Email: [email protected]

Thank you for trusting The Essence Vault with your fragrance journey. We’re committed to protecting your privacy with the same dedication we apply to crafting our premium scents.